My company is hiring: Customer Support/Product Specialist

[Jim Johnson]

Customer Support/Product Specialist

Job Description:

The Customer Support Product Specialist is the first point of contact for customers seeking technical assistance with issues pertaining to Intelladon learning management system software. He or she will serve as a member of the Intelladon Customer Support Team by providing technical support over the phone and via email.  The Customer Support Product Specialist is under the supervision of the Customer Support Manager and Director of Professional Services.

Specific duties include but are not limited to the following:

    * Primary responsibility is user support and customer service. Be present and available to customers requiring technical assistance.

    * Respond to questions from customers; remotely assist customers with software problems.

    * Learn fundamental operations of software products used for the operation of Intelladon learning management system software.

    * Participate in training sessions, customer encounters, and Intelladon staff meetings as needed.

    * Follow standard Tech Support operating procedures; accurately log all Tech Support contacts.

    * Become familiar with Intelladon policies, services, and staff.

    * Document appropriate questions/solutions, techniques and common questions in the Intelladon knowledgebase;

    * Guide discussion among the Intelladon Users Group to share best practices; document appropriate questions/solutions from the IUG in the Intelladon knowledgebase

    * Provides input to development and support regarding software product performance and possible enhancements.

    * Perform other duties as assigned by the Customer Support Manager or other Intelladon staff.

    * Intelladon reserves the right to modify the job description at any time and without prior notice at its sole discretion.

General Requirements:

    * Bachelor's degree or higher in Business, Information Technology or related field.

    * Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

    * Excellent presentation skills; superior verbal and written communications skills

    * Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.

    * Excellent analytical and problem-solving skills, especially as applied to database and software application solutions; ability to visualize a problem or situation and think abstractly to solve it.

    * Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

    * Ability to work responsibly with or without direct supervision.

    * Ability to demonstrate software product solutions to technical and non technical audiences.

    * Working knowledge of common operating systems and software applications; experience with web-programming is highly preferred.

Application Instructions:

    * All applicants shall submit a resume and cover letter to me at jim [at] intelladon.com

Application Deadline: Until Filled.

For more information: http://www.Intelladon.com

[crambone]

I only have a BA in History, but I've been at a transportation company for 4 years now.  I don't have software training "per se", but I can learn very fast.

Am I barking up the wrong tree?

[Guest]

It can... depends on your computer literacy.  Send me your resume.

[crambone]

Will do.  I am at work right now, but I will do it when I get home.

[flsportsfan83]

Does your company hire UCF grads?

[Guest]

Technically we could.  But none are currently and none have applied thus far.

The CEO is a Bull, and a few others are... but we're not a USF-only shop.  Best qualified candidate.

Some might say the a UCF grad would therefor not be qualified.... but I'll wait to see who applies and reserve judgment.

[Economics_Nerd82]

Need an economist?

[Ricky the Bull]

As it turns out, I'm looking for one, too!

http://app1.infor.com/jobs/1202246955_product_support_construction__mgmt.doc