I called at 8:12 and got the message and left a message and number. I tried again at 8:32 got a more specialized message and tried to leave a message, but the mailbox was full. So I sent an email via the Tiocket order site at 8:35. I got a return call (from my first message) at 8:50 and placed my order. They are swampped, they will get to you soon, hopefully. They are not set up for things like this since it only a one or two times a year item. They will get better. In the mean time, leave the message, relax, and they should get back to you soon. They are doing the best they can.