I had to travel the week before our home opener, realizing I had not seen my ticket pack I called my rep and was told "oh, they are on hold, you did not pay your bulls club donation". Now, what pissed me off was he spoke to me three days earlier about renewing my basketball tickets and getting WBB tickets. He had my account open, and I asked when tickets would come, he said "oh, they are going in the mail."
If I had not called, oh, and the dues were paid in December, I would not have received my tickets even though they were paid in full.
All I have to say, never happened when Mike took care of me. This is my third rep in two years.