Good Customer Service was giving us tickets when we renewed our season tickets.
Better Customer Service would have been a note on the manage my tickets screen explaining that these tickets are third party issued and cannot be printed. By not writing that on the webpage, that forced a phone call. During that phone call it was not explained to me that these were third party tickets. They just said "Your tickets will be at will call".
Perhaps noting that these tickets would be available via will call would have helped the situation a bit. As it was, I made a late night trip to my post office mail box to check for the tickets. Then got up early to make the long drive to the game with no tickets in hand.
Also, I get that going to a Will Call booth is not that big of a deal. But the tickets "Showed Up" in the manage my tickets section like they were USF issued tickets. I received no email, no explanation, nothing. There was even a print button but it was grayed out.
Also, the Will Call booth to me is the equivalent of sending someone a fax in this day and age. Sure a fax machine works just fine but we have the technology to send an email with an attachment. We also have the technology to send a ticket electronically.
I use electronic tickets all the time. If a one time concert can issue electronic tickets, so can a bowl game. This is 2018.